FAQs

Frequently Asked Questions

General

How do I book an appointment?

You can book an appointment in our clinic through our website. If you are looking for mobile services or to book a party or event, you can call, text, or send a request via email.

Do you accept insurance?

Unfortunately, we do not accept insurance. However, we do accept, cash, credit cards, Venmo, and HSA/FSA cards. We also have financing available through Cherry.

Is there an extra fee for mobile services?

Yes. All mobile services have an added fee starting at $50. Mobile pricing may vary depending on time, distance, and traffic.

If two or more people book a mobile service for the same location, is the mobile service price applied for each service?

There is only one mobile fee when our providers are traveling to one location.

What is your cancellation policy?

We understand that situations may arise that require you to cancel your appointment. If you cancel more than 24 hours before the appointment, there is no charge for the cancellation.

Appointments cancelled with less than 24 hours' notice will incur a $50 fee, except for NAD+ appointments which will incur a $100 fee.

The same policy applies to rescheduling appointments.

Infusions

What are the infusions or IV nutritional therapy? Are infusions better than taking vitamins orally?

When you take vitamins orally, the number of nutrients your body absorbs from your gastrointestinal tract can vary. In fact, you might only be absorbing a small portion of the nutrients available. With an infusion, vitamins, minerals, and amino acids are introduced directly into your bloodstream by intravenous (IV) administration – bypassing the stomach and making these nutrients available for your body to use.

What are the benefits of infusions?

Benefits include increased energy, faster recovery, improved immune function, cellular detoxification, age management, and an overall improvement in your sense of well-being.

How often do I need treatments?

Every patient is different, so the number of treatments will vary based on your individual needs. We advise that you have a conversation with your provider about your wellness objectives, your current routine, and your overall health. We also always recommend consulting with your healthcare professional prior to any treatment.

Can you create a "nutrient cocktail" based on my individual needs?

Yes! We encourage you to talk with our providers and go over your particular concerns and wellness objectives. You will decide together on a treatment strategy tailored to your unique needs.

What do I need to prepare for my first visit?

We understand that you want to come to your appointment prepared (and we appreciate it). To make the most of your visit, here are a few items to check off before your visit:

Make sure the infusion therapy medical history intake form is completed online.
Bring a copy of any bloodwork done within the last 12 months.
Review the consent form and prepare any questions you may have. You and your provider you will review these prior to your first treatment.
Make sure you are well hydrated. We suggest drinking one or two 16-ounce bottles of water within 12 hours prior to your visit. Dehydration can make it difficult to insert an IV.
Make sure you eat something prior to your visit. We suggest a high protein snack, such as a protein bar, cheese, yogurt, or eggs. Low blood sugar can make you feel weak, light- headed, or dizzy.

Weight loss

What is your weight-loss treatment?

We offer Semaglutide, a powerful appetite suppressant recently approved by the FDA that many weight-loss experts are calling a "game changer” for patients struggling with obesity and weight-related conditions. We combine it with the L-Carnitine, an amino acid that helps your body convert fat into energy. This once-a-week injection is provider-guided with carefully titrated dosing.

Anti-wrinkle/cosmetic injections - neurotoxin

What should I know about anti-wrinkle neurotoxin injections?

Anti-wrinkle neurotoxins injections are recognized as one of the most popular, safe, effective, and affordable ways for people to "age gracefully” by reducing the appearance of fine lines and wrinkles.

Why do we use Xeomin rather than the Botulinum toxin type A that has name recognition?

Xeomin, known as the "naked injectable," is a purified form of neurotoxin. Unlike its competitors, it is manufactured in a way that removes accessory proteins that do not play an active role in treatment. The benefits of a pure-form injectable include a decreased likelihood that the human body will become resistant to its long-term use and the lower likelihood of an allergic reaction.

How does Xeomin work?

Facial expressions, and their associated wrinkles, are the result of the contraction of muscles under the skin. Over time, as your skin ages and becomes less resilient, these repeated expressions cause the wrinkles to last.

Xeomin and other neurotoxins work the same way; when injected, these prescription medications block nerve signals to the muscles that would normally allow them to contract. As a result, the muscles relax, and the existing wrinkles are smoothed out.

Anti-wrinkle/cosmetic injections - dermal filler

What should I know about anti-wrinkle dermal filler injections?

Dermal fillers are naturally occurring substances that when injected into the skin can help smoothen out wrinkles and restore volume. They’re popular, effective and safe.

What are dermal fillers made of?

Though you’ve probably heard of dermal fillers before, you might be wondering what exactly they’re made of. Dermal fillers are made of hyaluronic acid (HA) in gel form. HA is a naturally occurring substance in the body that is responsible for skin moisture and hydration. As we age, production of HA decreases, leading to lost volume and dehydrated skin. That’s why we use hyaluronic acid-based dermal fillers to add volume and hydration to your skin.

How do dermal fillers work?

First, let’s revisit how wrinkles are formed. As a natural part of the aging process, over time, your skin loses elasticity, and its cell production slows down. It becomes thinner, losing hyaluronic acid and collagen proteins that give your skin structure and bounce.

This can result in sagging cheeks, lines around the mouth and nose, and thinning lips. Fillers help to counteract the effects of aging by restoring volume, smoothing out fine lines, softening creases, and enhancing facial contours. Filler longevity varies depending on many factors, but results typically last six to 12 months depending on the area treated, the severity of the issue, and a person's metabolism.

What should I expect during the treatment?

We always start with a free consultation, which includes a thorough examination of your face. During your appointment, we’ll spend some time learning about your appearance goals and explaining the procedure in detail – so you can decide if it's right for you. Once you're comfortable with your decision, we’ll decide on a personalized treatment plan.

When you come in for your treatment, we may apply some numbing cream to sensitive areas. Then, we will make a series of injections, strategically placed in different areas of your face. The treatment typically takes less than an hour, and there is little discomfort. There may be some redness or swelling afterward, but these diminish quickly.

What are the pre-treatment guidelines?

A few simple guidelines before your treatment can make a difference between a good result and a fantastic one. Here are a few to keep in mind:

If you have a history of herpes (cold sores), it is recommended that you are pre-treated with medication. We recommend 2000 mg (2gm) of Valtrex the day before or on the day of the treatment and then another 2000mg 12 hours after the first dose was taken.
* * Please let us know that you need a prescription if you do not have this medication on hand. * *
If you have a special event or vacation coming up, we recommend that you schedule your treatment at least 2 weeks in advance.
If you take aspirin, motrin, ginkgo biloba, garlic, flax oil, cod liver oil, vitamin A, vitamin E, or any other essential fatty acids, we recommend that you discontinue their use for at least one week before and after treatment in order to minimize bruising and bleeding.
We recommend that you avoid alcohol, caffeine, niacin supplement, high-sodium foods, high-sugar foods, refined carbohydrates (you may eat fruit), spicy foods, and cigarettes 24 to 48 hours before and after your treatment to minimize bruising.
We recommend you discontinue Retin-A two to three days before treatment to decrease redness and irritation.

What are the post-treatment guidelines?

To make the most of your treatment, it’s important to make sure you’re taking care of your skin by following a handful of aftercare instructions.

Remain upright for the first 5-6 hours following the treatment.
Do not participate in activities that include heavy lifting, vigorous exercise, or straining for 2 to 3 hours following treatment.
Do not touch the injection sites for 6 hours after treatment to avoid irritation, sores, possible scarring, and other issues.
Avoid vigorous exercise as well as sun and heat exposure for 3 days after treatment.
Bruising in the injected area is normal and often expected, especially for treatments near the eyes. Bruising can last up to several weeks, although taking Arnica may help diminish it.
Schedule a follow-up visit about 10 to 14 days post treatment. This will help us access the results for subsequent treatments, particularly if you are a first-time client.
Although rare, infection in the injected area is possible. Signs of infection may include redness and tenderness in the infected area or a fever. If you develop an infection, antibiotics may be necessary. Please contact us should you have any concerns.

Chemical peel

What is the VI Peel?

The VI Peel is a gentle yet powerful medical-grade peel that contains a unique blend of five different acids designed to target multiple conditions and provide the following benefits:

Even out skin tone
Helps lift melasma and hyperpigmentation
Improve acne
Refine and improve fine lines
Stimulate collagen production

Is there downtime after the peel?

The VI Peel appointment itself lasts about 30 minutes, while the entire peel process takes approximately 7 days.

Days 1-2: Expect to feel some tightness. Your skin might appear tan, bronzed, pink, blotchy, and shiny.
Days 3-5: Around this time, you’ll typically notice your skin peeling. Expect sloughing around the mouth, forehead and neck.
Days 6-7: The peeling will start to subside, revealing new skin. A week after peeling is complete, you can resume your daily skincare regime.

How often can I have a VI Peel?

If a series of peels is recommended, you can have one every 4 to 6 weeks as directed by your practitioner.

How much will I peel?

The amount of peeling varies with each client. Note that the treatment occurs on a cellular level; its effectiveness is not related to the amount of skin you shed.

How do I prepare for the peel?

You can use your regular skincare program up until the peel – unless you are using products with high levels of Retinols, AHAs, Vitamin A, or Hydroquinone. In that case, you should stop using these products a week before your peel. In addition, you should also avoid any laser hair removal, waxing, electrolysis, or depilatory creams starting the week before the peel.

What do I need to do after the peel?

Don’t worry; we offer take-home instructions and products for you to use. During your appointment, we will explain all the steps for your home care routine. Here are some of the post-peel instructions you’ll have to follow:

Use cool water only on the area
Do not peel or pick your skin
Wait for a day before applying makeup, and only use clean brushes or disposable applicators.
Increase your water intake
Wear sunscreen and a hat when outdoors
Avoid exercise for 3 to 4 days.

How is the VI Peel different from other chemical peels?

Unlike other chemical peels, the VI Peel treatment is virtually painless, requires no skin preconditioning, involves minimal downtime, and comes with a comprehensive Patient Take-Home Care Kit to help your healing during the exfoliation process. The kit includes:

Post-Peel Towelettes
Post-Peel Protectant
VI Derm SPF 50+

This VI Peel is suitable for a variety of skin types and conditions.

Are there any contraindications for the VI Peel?

Inflamed skin with open wounds
Active cold sores or history of Herpes Simplex
Aspirin allergy
Phenol allergy
Hydroquinone allergy
Pregnancy
Breastfeeding
Liver conditions
Immune system disorders
Chemotherapy or radiation within 6 months after the treatment

Resources

FAQs

Frequently Asked Questions